At the moment, wallpaper has become the first choice for many home decoration. Not long ago, Ms. Wu, who lives in the Banqiao area of ​​Yuhuatai District, purchased a wallpaper of 600 yuan in a wallpaper shop near the community, ready to decorate the living room. The merchant promised that if the wallpaper was purchased, it would be free to send people to post it. After picking a wallpaper similar to khaki, Ms. Wu went home after paying the money.
The next day, Ms. Wu was at work and received a phone call from the merchant. Since there was an old man at home, Ms. Wu agreed with the merchant's installation requirements. Ms. Wu, who was full of expectations, came home from work and found that the color of the wallpaper was different from the color she chose at the time. Worried that it was not clear at night, and Ms. Wu confirmed it again during the day. "It must not be the one I ordered at the time." Ms. Wu said, so she called the merchant and asked what was going on.
However, the merchant said that the wallpaper that was posted to Ms. Wu was the color that Ms. Wu was booking at the time, but it was caused by the difference in color. Ms. Wu insisted on asking for a replacement, but the merchant believes that if the wallpaper has been posted, it will not be returned if it is not because of quality problems. In desperation, Ms. Wu called 12315 to make a complaint.
After receiving the complaint, the staff of the Yuhuatai District Market Supervision Administration conducted an investigation and went to Ms. Wu’s home to check the situation and found that the color difference did exist. After mediation, the person in charge of the business admitted that the problem was caused by the carelessness of the store staff and the willingness to replace the wallpaper for Ms. Wu or to compensate Ms. Wu for 300 yuan. After consideration, Ms. Wu chose to take 300 yuan in compensation.
In this regard, the staff of the Yuhuatai District Market Supervision Administration reminded that when purchasing home-made products such as wallpaper, in addition to the custody of sales receipts and other documents, it is necessary to consult the sales personnel in various parameters to determine the variety. Then start calculating the amount of wallpaper. And buy the same batch of wallpaper at one time, leave enough to repair the amount, to avoid the possibility of color difference when purchasing. When installing the door, please also pay attention to whether the installed product model and batch number are the same as those ordered at the time.
Nanjing, September 21 (correspondent Lu Hui Jin Hui reporter Zhao Shuzhen)
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