In order to attract consumers, many merchants have adopted group buying strategies – small profits but quick turnover. In the past two years, group buying activities have extended from people's daily consumer goods to the home industry. On weekends and holidays, home stores will launch attractive group buying activities one after another. The price is a lot cheaper, but there are still consumers who can't keep up with the after-sales service. Unicom International Home believes that when consumers buy furniture in groups, they must first negotiate with the merchants about the after-sales service.
It is no surprise that consumers are experiencing bad service attitudes in group purchases, and home group purchases are also a lot of slots in this regard. For example, return disputes have always been one of the most headaches for consumers in group buying activities.
A consumer said that a group of 3+2 sofas were booked in a group buying activity two months ago, and two weeks ago, the seller requested the delivery after placing an order. Later, he only needed a 3-seater and a one-seat. He contacted the merchant to request the return of an extra sofa, but he was rejected by the merchant.
According to the merchant, the product will not be damaged or used within one week and will be returned with the original packaging, otherwise it will not be returned. The consumer's order has been returned for more than 7 days, so it cannot be returned. In desperation, he had to make a complaint. However, the merchants showed evidence. The previous "return notes" had already been explained, and the consumers themselves did not pay attention. Do not blindly chase the price of group purchases and ignore the prior consultation of after-sales service. (Source: China Enterprise Network)
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