The O2O model in the home furnishing industry is still unclear in the store and the company is constantly exploring

"Double Eleven" online shopping carnival just past, according to Tmall data show, as of the early morning of the 12th Alipay transaction amount of single store total ranking TOP10, Luo Laijiafang (002293, shares it) ranked fourth with 155 million yuan, Fu Anna (002327, Shares) ranked seventh with 116 million yuan, and Lin's wood furniture ranked ninth with 110 million yuan. However, behind this achievement, this year's "Double Eleven" home industry online and offline "war", including Red Star Macalline, Real Home, Ou Yada, Yuexing Group, etc., domestic 19 home stores, A copy of the "Opinions on Standardizing E-Commerce Work" published by the China Furniture Association's Marketing Committee endorsed and boycotted the e-commerce platform. After encountering the market boycott, Tmall issued the "Home Improvement O2O Business Termination Agreement Notice", and the O2O Supplemental Agreement with the furniture category, which means that the merchants will not be able to conduct offline traffic for Tmall and other e-commerce platforms in the future. Marketing activities. This almost torn-out battle has triggered a new round of thinking about the O2O model.
Double eleven" staged "hand-to-hand combat"
The top ten rankings of the “Double Eleven” furniture sales that are highly regarded are Linshi Wood, Quanyou, Gujia Home, Zhihua Shi, Yalan, Ou Rui Furniture, He Buy, Sui Bao, Dynasty, Disney, turnover exceeded 20 million. The first-ranked Lin's wood single-store sales were 112 million yuan, and the number of goods sold was 71,264. In addition, Lin's Wood Industry officially announced that its seven major stores had a total turnover of 160 million yuan. As the top TOP10 list of Taobao Double Eleven sales in 2012 and the top sales of Tmall furniture sales, the sales of Double Eleven this year was 111 million yuan, although it has increased from last year's 1 billion but not too A big breakthrough.
The “top building materials” category, which is also closely watched, the top ten sales performances of “Double Eleven” are Jiu Mu, Op Lighting, TATA, Wrigley, Otto, Bell, Zhongyu, NVC, Anxin, Ossello, and the transaction. The average amount exceeded 21 million yuan, a larger increase than the same period last year. The first-ranked Jiu Mu transaction amounted to 73.63 million yuan, and the number of goods sold was 348,000. The second-ranked Opal Lighting turnover was 67.85 million yuan, and the number of goods sold was 92,700.
According to reports, the turnover of double eleven home building materials this year is not satisfactory, which is related to the offline store to resist Tmall.
On the eve of the “Double Eleven”, 19 domestic home stores including Red Star Macalline, Real Home, Ou Yada, Yuexing Group, etc., published in the China Furniture Association Marketing Committee’s “Regulations on E-Commerce Work” The "Opinions" signed an endorsement and boycotted the e-commerce platform. The opinion clearly pointed out that the store can not be disguised as an offline experience place for e-commerce. Without the permission of the store, it is not allowed to use the trademarks and trade names of the store to publicize, and it is not allowed to transfer the business of the store to other places through the e-commerce mobile POS.
As a counterattack, Yan Qiao, the head of Tmall's public relations, also publicly responded on Weibo. It doesn't make sense to keep Tmall out. Don't keep consumers and the Internet trend out. After encountering the market boycott, Tmall issued the "Home Improvement O2O Business Termination Agreement Notice", and the O2O Supplemental Agreement with the furniture category, which means that the merchants will not be able to conduct offline traffic for Tmall and other e-commerce platforms in the future. Marketing activities.
The O2O model has not yet concluded that the "gambling" of Ma Yun and Wang Jianlin's 100 million yuan has caused a lot of attention. In fact, this is a discussion of the future business model. Specific to the home industry, nowadays, the 80s have gradually become the main consumer groups of home decoration, the home industry requires development, a proposition that can not be bypassed is how to better cater to their consumption habits and needs. How does the home industry connect mature offline brands to the online generation of the new generation? Can home O2O increase sales, not just channel changes?
Red Star Macalline said that with the rapid development of e-commerce, it is inevitable that some irregular operations will occur. The boycott of this move is only for the industry to regulate e-commerce sales, and has nothing to do with "Double Eleven".
According to industry insiders, the "Double Eleven" Tmall O2O model was boycotted. The main problem was to bypass the cashier's link in the store, which is equivalent to breaking the "bottom line" of the store. It is understood that at present, the home store has a large investment in the early stage. The main income comes from the rent. Most of the stores are unified in the cash register. After deducting the rent, they are distributed to the merchants. Bypassing this link, the store is equal to not receiving the money. From the perspective of furniture dealers, labor, venues, etc. are all costs. Cooperation with e-commerce will undoubtedly expand the source of customers and increase sales in a short period of time, but cooperation means losing pricing power. At present, the main channel of the furniture industry is still the store, the proportion of sales of e-commerce platforms is not ideal, dealers are not willing to offend the store for e-commerce.
The industry believes that because the home industry products are mostly personalized rather than standardized, the consumer experience is crucial, which has become one of the biggest advantages of offline stores. At the same time, the consumption of household products is accompanied by a large number of after-sales services, which is also clearly a short-board for online sales.
In fact, the home industry does not reject e-commerce, and is even making various attempts to “electric shock”. For example, some businesses in the home industry are currently trying to implement marketing on the web with the O2O model. Take a well-known large-scale home improvement enterprise in China as an example. First, by placing keywords on decoration and decoration on the search engine, users who search for this part of the keyword will be brought to the home improvement activity page, and then answer the user's home decoration aspect through the online customer service on the page. The problem, then take the user from the line to the offline home improvement experience museum or model room to visit, and finally meet the needs of users.
Where is the model of O2O in the home furnishing industry? Who will dominate the online and offline games? There is a view in the industry that “leading customers to the store” is an inevitable part of non-standardized products and services. Similar to the service industries such as catering and entertainment, customers need experience consumption. With the development of the home industry, some highly standardized products will be directly sold on the e-commerce platform, but the home industry is essentially a service industry, and the O2O model will enable traditional channels and Internet marketing to make the younger audience closer. The ground is combined.

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