Online shopping for large pieces of furniture, once a dispute arises, it is difficult to defend rights. Many times consumers choose to be unlucky. Consumers should pay attention to the fact that when buying large pieces of furniture online, be cautious and do not easily confirm the receipt of the goods before confirming that the goods are in good condition.
"Double Eleven" is approaching. Compared with physical stores, online shopping for large pieces of furniture can indeed offer a lot of discounts, but there are certain risks in logistics and after-sales. Consumers should be cautious.
Online shopping is just "looking beautiful"
Open the shopping website, click on the furniture building materials column, small hardware accessories, furniture, home appliances, online shopping decoration building materials industry has become a popular, and the risks also make consumers worry. Mr. Shi Lin, a consumer of Yulin, introduced the children's desk (desk decoration renderings) and the wardrobe before. I didn't expect the color of the desk paint to be inconsistent after arriving. I contacted the customer service to know that the desk was scratched, and after the sale, I applied it. . Because it is a large cargo, re-mailing is very troublesome, Mr. Shi had to think that he was unlucky. Mr. Shi said that online shopping furniture has always been “invisible riskâ€. After shopping online, even if the discount is big, it must be carefully considered.
The reason why online shopping furniture is not reduced is mainly because of its convenience and price advantage. It is understood that the cost of the middlemen's transit and physical store employees, store rents, etc., is saved, so the selling price is much lower than the physical store. But it looks very affordable, compared to the physical store, it still exposed a lot of problems: poor quality, long cycle, high freight, no one after sale.
Mr. Wang believes that the online store opening threshold is low, the quality of goods is naturally uneven, and in the sales process, most small and medium-sized businesses only look at sales, crazy and not pay attention to quality, coupled with the lack of effective supervision and consumption of large trading platforms. Compared with traditional furniture shopping malls, many merchants shoddy and fake, and most of the furniture products that consumers buy home do not have after-sales protection. bear.
Online shopping furniture should not easily confirm the receipt
According to industry insiders, “Double Eleven†is coming soon. Many website merchants will take the opportunity to promote the promotion. If consumers choose to purchase large pieces of furniture online, they should choose a regular shopping website, and try to choose a website with high reputation and good evaluation. It is best to rely on a third-party payment platform. All the after-sales service terms involved in the communication with the merchant, including the return method, warranty period and other chat records, should be retained as much as possible. Once the dispute arises, it can be used as evidence. After the goods arrive, the goods should be carefully checked. If there is a problem, you should communicate with the seller in time. Do not easily confirm the receipt until it is clear that the goods are in good condition.
In addition, remind consumers to pay attention when shopping online:
First, to buy in well-known and after-sales service shopping sites, it is best to buy directly in the brand's official flagship store, try to reduce the intermediate links.
Second, we must pay attention to whether the product has the relevant quality of the "inspection certificate", and must call the agency or go to the official website of the agency to check the authenticity of the verification.
3. Before placing an order, it is necessary to confirm with the seller whether or not to enjoy “no reason to return†or return and exchange conditions and procedures, and to retain the relevant pages of the transaction, chat records and other relevant quality and service commitment evidence.
Fourth, we must carefully consider the risks of online shopping furniture. Furniture is a large-scale commodity, and the transportation risk is high. Especially in case of disputes such as quality and goods, the packaging and transportation are more tossing and the cost of rights protection is higher.
5. If the link to the order page is not a substantial shopping item, the detailed information of the purchased item should be indicated on the remark column of the order, so that the rights can be relied upon.
Sixth, online shopping furniture can not find the seller, according to the new "elimination of the law", the online trading platform can not provide the seller's real information should bear joint and several liability.
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